ikaya Privacy Policy: What We Record and Why

Who looks after your data at ikaya

ikaya is responsible for the player records created when you open an account on this site or in the Android app. That covers the registration form you fill in, your Ringgit cashier history, your game sessions, the limits you set for yourself, and anything you send us through live chat.

This page explains what ikaya keeps, why we keep it, and what you can ask us to do about it. It applies to ikaya.bet and to the mobile app in the same way. If a support agent ever tells you something that reads differently from this page, ask for the answer in writing inside live chat so you have your own copy.

The details ikaya asks for when you register

Registration is short on purpose. We ask for what the cashier, the verification team and our reporting duties actually need, and nothing beyond that.

We never ask for your Touch ’n Go password, your DuitNow PIN or your online banking login. ikaya does not need them, and a message asking you to share them is not from us.

How deposit and withdrawal records are built

Every cashier action creates a line in your account statement: the amount, the channel used (Touch ’n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer), a transaction reference, the time and the final status. Deposits normally clear in about 6 minutes, and withdrawals in about 16 minutes once approved.

That reference is what our payments team traces a slow transfer with, and it is the only part of your record a payment partner sees when a case is raised. They receive the amount and the reference, not your game history.

Bonus credits sit in the same ledger. A 105% welcome bonus up to RM400, its 21x wagering requirement and any cashback returned to your balance are all visible on the statement, so you can see how a figure was reached.

Device signals and session data

When you load ikaya.bet, our servers note your IP address, browser type, screen size, language setting and the pages you open. Inside the app we also see your device model, Android version and the build you are running.

This is what lets us flag a login from an unfamiliar handset, or a burst of deposit attempts from one address, before it becomes a problem for you. Session data stays tied to your ikaya account and is not pooled with advertising networks.

Why ikaya holds on to each type of record

• Running your account. Balance, bonus progress, bet history and the deposit limits you set yourself.
• Moving money. Matching each deposit and withdrawal to the right player and the right channel.
• Fraud and bonus abuse checks. Linking accounts that share a device, a bank account or an IP address.
• Identity verification. The documents checked before a first withdrawal is released.
• Accounting and reporting. Records that must be retained for audit and for the authorities we answer to.
• Support quality. Chat transcripts, so a second agent can pick up your case without asking you to repeat everything.

Cookies and local storage on ikaya.bet

ikaya uses a small set of cookies rather than a wide tracking net. One keeps you signed in while you move between pages. Others remember your language and Ringgit currency setting so the cashier does not reset on every visit. A third group tells us which pages load slowly or break on a particular device.

You can clear cookies from your browser whenever you like. Doing so signs you out and resets saved preferences; it does not close your ikaya account or affect a balance.

Who can see your information

Inside ikaya, access is limited to the teams with a reason to look: payments, verification, risk, and the agent handling your chat. Outside the company, details go to the payment providers that move your money, to identity-check providers during verification, to game studios only where a live session needs a token, and to regulators or law enforcement when a lawful request arrives.

ikaya does not sell player data, and does not pass player records to advertising brokers.

Verification before your first withdrawal

Before the first payout, we ask for one photo ID: your National ID Card (NID), Passport or Driving Licence. Reviews usually finish within 24 hours. The minimum withdrawal is RM60 and the standard daily ceiling is RM16,000 before VIP tiers raise it.

A clear, uncropped photo sent the first time is the quickest route through. We keep the result of the check rather than a permanent copy beyond what the verification itself requires.

How long ikaya keeps records

Account details stay with us while your account is open. After closure, ikaya keeps a minimal record for as long as accounting and reporting rules require, then deletes or anonymises it. Chat transcripts and verification files follow the same schedule.

If you ask us to remove something we are obliged to retain, we tell you which record and which rule applies instead of closing the request with no explanation.

Requests you can make at any time

Raise any of these through 24/7 Live Chat from inside your account. We act once the account holder is confirmed, which usually means a one-time code to your registered number.

Age checks and accounts under 18

ikaya accounts are for players aged 18 and over. Age is checked at registration and checked again during verification. If an account turns out to belong to a minor, it is suspended, the balance is returned to the payment source and any winnings are voided.

If you believe a minor in your household has opened an account, say so in live chat and we will look into it with you.

Protecting stored records

Data travelling between your device and ikaya is encrypted in transit. Stored records sit behind access controls, so an agent sees your cashier history only when a case needs it, and every look is logged. E-wallet PINs, banking passwords and full payment credentials are never held by ikaya.

You can reduce what we hold at any time: close the account, opt out of marketing, or ask for a copy of your record. None of those requests change your balance or your right to withdraw it.

When this page changes

If ikaya changes how it handles player data, this page is updated and the change is flagged in your account messages before it takes effect. Continuing to use the site or the app after that point counts as accepting the updated version.

Answers to data requests we get often

Want the rules that sit alongside this page? Read the ikaya Terms & Conditions, or open an ikaya account and set your own deposit limit while you sign up.